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Frequently asked Questions


If you're having trouble or want to ask any questions please don't hesitate to contact us with any enquiries regarding your order, our products and services or anything else you may wish to discuss. Email us at info@1000fountains.com.

How quickly will I get my order?
Current delivery is between 1 - 3 days. Please note: Whilst our delivery time is approx 1-3 days sometimes circumstances beyond our control will make it impossible for our couriers to deliver within that timeframe. So we can never 100% guarantee delivery. However, late delivery does not of itself entitle you to cancel your order.

What kind of Guarantee will I get?
At least two years on all products.

How can I pay?


We take Electron, Visa, Visa Debit, Maestro, Mastercard, Solo, Delta
- just about everything except American Express.

You can also use your Paypal account or pay with Google Checkout.

If you want to do a direct bank transfer, please email or call us for our bank details.

Send cheques payaple to Primrose London to Primrose, 44 Portman Road, Reading RG30 1EA - don't forget to give us your delivery address.

Need an VAT invoice? - no problem, just email us after you've purchased and we'll email or post it to you.

Are you a Corporate or County Council and need a Proforma Invoice or an Invoice before you purchase?
- just contact us and we'll send the paperwork. Unfortunately, we'll need to receive the money before we release the goods.

Unfortunately, we don't offer credit facilities or pay-on-delivery.

Fast Checkout
No need to Login or create an account or make up a password - just go straight to checkout and put your name, address and card details in.

What's the returns policy?
If you don't like it - just let us know within 7 days of receiving it and send it straight back to us.
Click here to read more about our 'No Quibble' returns policy.

When are you open?
Normal office hours, plus we're quite often available in the evenings and weekends - don't hesitate to call and if we're not there leave a message and we'll get back to you as soon as possible.

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* Saving when compared to Manufacturer's Suggested Retail Price.